Quality is a concept that can be viewed from different perspectives. How a customer defines quality, is down to an individual or a group’s preferences. For operations, quality depending on their priorities. This could trigger a trade-off, between volumes vs. variety, high customer contact vs. low customer contact, consistency vs. customizations…and so on.

---

Course Overview

This course introduces the following quality concepts – definition of quality for products and services, continuous improvement, how quality is measured, the cost associated with quality, types of quality management methodologies/systems, and tools used to manage quality.